
Retooled Wall Street Journal site packing them in
Site traffic soars as Journal
breaks down walls between free, premium content.
By Marcelo Duran
Associate Editor
The
redesigned Wall Street Journal Web site is proving you can have your cake and
eat it too.
Not only does the site, which
debuted Sept. 16, deliver more content, it’s offering its distinctive mix of
news and information to both subscribers and non-subscribers alike. That’s a
radical departure from the old WSJ.com, which restricted the majority of its
content behind a paid wall.

“Before the redesign, we were
never clear on what was paid and what was free,” said Gordon McLeod, president
of The Wall Street Journal Digital Network. “Five years ago the content on the
site was for subscribers only. But over the past few years we’ve slowly opened
up some content to free users but hadn’t thought of the user experience and the
business model.”
In fact, McLeod said,
increasing the transparency between free and subscriber-only content has helped
The Journal drum up new interest for its premium news, which now counts
1,063,000 subscribers.
“Going into the redesign, we
had the question of whether it should be free or paid but the reality of it
being free and paid has really played out well for us,” he said.
The Journal (daily, 2,011,999;
weekends, 1,927,247) transformed its Web site as part of the new look, adding a
horizontal tabbed design and layout, expanded content and new features available
for all users.