Mobile marketing
presents opportunities, pitfalls
By Tony Schaller
Special to Newspapers & Technology
We have all heard the buzz
about mobile marketing. But what does it really mean, and how can newspaper
publishers tap into this market?
When we first think about
mobile phones, we think about how they provide easy, perhaps too easy, access
that allows us to communicate and be reached in our busy lives.
We see the use of mobile
technology all around us — in our cars, supermarkets, even waiting in line at
the bank.
And voice is just a part of
mobile services. Text usage is ballooning, and as new phones appear with
improved display technology, mobile browsers will allow users to access the Web
via high-speed broadband and Wi-Fi conduits.
The result is that mobile
communications have become an integral part of an extremely diverse demographic
base, spanning segments as varied as high-tech professionals to elementary
school students. Yet each of these groups, no matter how disparate, share a
common thread: their use of cellular phones is based on an impulse-driven,
real-time basis.
Don’t ignore
Newspaper publishers and
advertisers cannot overlook the opportunities presented in this new paradigm.
This use of mobile technology, whether it’s sending a message or playing a game,
is accelerated by the convenience of the device as consumers strive to occupy
their idle moments.
These so-called
“micro-boredom” moments occur in three- to six-minute intervals during the time
a consumer is using his or her cell phone.
And these intervals, which can
occur anywhere from five to 20 times a day, represent a significant opportunity
for a publisher to exploit readership and advertising consumption.
Indeed, if done correctly,
mobile marketing brings with it the opportunity to reach a large demographic of
the population in an immediate and thoughtful manner.
But these opportunities also
come with challenges. At a minimum, content providers must keep in mind that
their news and information will be consumed only during those micro-boredom
moments when consumers have some time to spend.
As a result, articles and
information must be concise, perhaps inviting consumers to read further via URLs
that can be accessed later in the day.
Content must also be timely
and ideally, have some urgency based on the user’s own personal preferences or
interests. Even better: text messages that update an ongoing news event.
Publishers and advertisers
face the challenge of relevancy and privacy. Mobile users will want to see value
in the content or advertising they have selected to receive.
All mobile products,
incorporating content and/or advertising, must also provide a means for the
consumer to easily decline receiving similar items in the future.
Effective offerings will be
the ones that ideally fit the needs and requirements of the mobile user. They
must also be tailored to satisfy other requirements, such as the age and gender
of the user, or the time of the day or week when the message is sent.
Advertisers have other factors
to consider when designing their messages. Should their ads include
click-to-call, click-to-URL or click-to-map location options?
Changing displays
What about display size and
screen resolution? An advertiser’s banner ad that displays properly on a
high-resolution Web may not be quite as appealing when displayed on a mobile
screen.
Clearly, mobile marketing
offers intriguing rewards for advertisers and publishers. The number of mobile
devices shipped (more than 1 million each day worldwide), combined with the
number of slots available to advertisers, has created a powerful medium through
which marketers can reach consumers.
The collective challenge will
be for providers to ensure that consumers enjoy a positive experience with
respect to the content they are receiving, whether it’s news, entertainment or
advertising.
That means information that
consumers can easily manipulate and decide whether to keep receiving, and
information that’s relevant to their needs and interests.
Tony
Schaller is the director of mobile for AdStar Inc. He can be reached at
tschaller@adstar.com.