Sometimes the future is easy
to see. It doesn’t take a leap of faith, for example, to know that one day all
telephone and Internet connections will be wireless. We can see this because we
are pretty nearly there already.
Other times the future isn’t
so clear. That’s because after a new technology is in use there is a muddy
period before it advances enough to replace the old.
Thomas Frey, executive
director of the Da Vinci Institute (http://www.davinciinstitute.com), a think
tank where award-winning engineers and futurists go to ponder, calls this period
“Maximum Freud.” This intersection of technology, he says, is a collision of
business forces. It is “a period when industry players have to spend lots of
time on the Freudian Couch to understand what’s going on. This is a period of
extreme chaos, and also a period of extreme opportunity.” So how do we plan for
the next era of technology and seize opportunity?
Which technologies win
There are nearly a half
million inventions waiting in line at the patent office. Most of them will never
make it to market and of those that do, the majority will fail.
There is, however, a way to
predict which technologies will eventually take hold. You just have to answer
two simple questions: First, does it have the potential to dramatically improve
the quality of your personal and/or work life? And second, how far up is it on
the quality-of-life pyramid?
At the very top of the
pyramid, you’ll find freedom and time - that of which we have the least and
value the most.
Consider the cell phone. It is
far from perfect. Calls drop in the middle of our most important conversations
and the cost of using a cell is double, sometimes triple, that of a landline.
But the cell phone gives us two things that are far more precious to us than
quality and cost: freedom and time.
We accept lower quality
because we know it will improve with each generation. And when you calculate the
increase in productivity you gained from being able to conduct business on the
move, you realize that in the long run the cell phone really costs less than the
landline.
Getting closer to home, let’s
consider all-digital printing presses - the computer-to-press kind. No plates,
no blankets, just ink and paper. Assuming they could produce the end result you
require, would they improve the quality of your life? Would they give you
freedom and time? The answer to both questions is affirmative.
When new replaces old
There are two factors that
cause a new, better technology to replace the old. The first is internally
driven. The new must advance to the point where it can do the work of the
current technology, or when the work of the current technology is no longer
needed, whichever comes first. For example, digital presses might advance to the
point where they can produce long run lengths, or run lengths will continue to
get shorter to the point where the digital press becomes the more desirable
technology.
In print production this
process is influenced by the value of the current investments. Dumping a $20
million press isn’t something you do lightly. And as long as it can produce a
product that is competitive with what the new technology can deliver, it makes
economic sense to keep it running. In this case new technology will wait on the
sidelines until the current technology ages.
A recent example of internal
factors that led to the new replacing the old is digital photography. In the
world of news delivery, the need for speed and instant transmission was far more
important than the need for analog-quality images. The minute digital cameras
could produce a newsprint-quality photograph, film cameras became obsolete. The
benefits of the new far outweighed the comfort of the old.
The second factor, because it
is externally driven, generates change more rapidly. It occurs when the demand
for the new makes the old technology unprofitable or obsolete. At that point,
taking a loss becomes more beneficial than maintaining the current technology.
An example of this occurred
when many newspapers decided to remove the ink from the stock tables and replace
it with pixels. They did this for two reasons. They were faced with competition
from online sources and readers preferred to follow market fluctuations as they
happened. Basically, new technology served readers’ lust for time and freedom -
something no press of any value can do.
Seizing opportunity
Seizing opportunity is what
you need to do during the transition period - what Frey calls Maximum Freud.
This is when it becomes clear that the new technology is capable of dramatically
improving the quality of your life. During this time, far-sighted companies will
use the new technology to supplement current offerings. A digital press, such as
Kodak’s Versamark, Agfa’s Dotrix, HP’s Indigo or Oce’s 3-color VarioStream 9230,
would be used to produce niche publications, short-run inserts or promotional
materials. This is when visionary newspapers learn what it takes to operate,
maintain and integrate the technology into the current mix so that when the time
comes for the new to replace the old, they will be ready.
Rosemarie Monaco is the
president of Group M Inc., a marketing communications and consulting firm
specializing in the graphic arts. Send comments and questions to
rmonaco@groupm.org.