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Increase
subscriptions, ad revenues through predictive analytics
By Jeff Kaplan
Special to Newspapers & Technology
Newspaper
publishers are always looking for new methods they can use to attract readers
and advertisers.
Enter
predictive analytics. Retailers often use this tool to offer attractive
cross-sell and up-sell recommendations to customers based on past purchases.
It’s one of the most cost-effective weapons available, according to analyst
firm IDC, which says that predictive analytic projects yield a median ROI of 145
percent.
For
newspapers, predictive analytics can help them manage the stiff challenges
associated with subscription acquisition and retention.
The
explosion of free online news, information and classified ad sites has severely
impacted newspapers’ recurring revenues and is forcing publishers to
immediately replace traditional revenue sources with new ways to reach an
eroding customer base.
Predictive
analytics can help.
Automated
toolset
Predictive
analytics is an automated way to sift through massive amounts of transactional,
subscriber, behavioral and geodemographic data. It’s designed to help users
identify likely subscribers, determine price elasticity, forecast retention
rates, and more.
It
is also the modeling engine that drives online behavioral targeting solutions
that help increase ad revenue.
Have
I got you interested? Good.
Here
are six keys to implementing successful predictive analytics:
*Secure
commitment across the organization. Key departments - marketing research,
circulation, IT - must collaborate to ensure consistency and quality while
gathering data, interpreting models, executing marketing campaigns and
integrating predictive models with the marketing database.
*Build
a marketing database. Buy-in complete? Now you need a place to store and tag
your subscriber and non-subscriber data. A simple marketing database able to
refresh the predictive model as new individuals are scored is essential.
*Evaluate
the accuracy of the third-party data appends. To predict non-subscriber
interests you need geodemographic data for your marketing area. Virtually every
third-party data supplier promises the highest level of accuracy, so test before
you buy. Request a sample file you can use to test vendor claims - it’s well
worth the extra time.
*Schedule
iterative model reviews. Iterative model reviews are crucial. Too often,
analysis projects are a recipe for unused shelf-ware: your in-house or
outsourced tech guru dispatched to build a complex statistical model and deliver
it “complete” to the marketing team. Marketers should be in at the start to
define the business questions to be answered, contribute business logic and help
determine what variables should drive the model for the most useful predictions.
Weekly or bi-weekly model reviews will keep everyone focused and the project on
track.
*Test
the model. Before you go any further, test the model on a sample from your
marketing database. Testing lets you evaluate the model’s performance and
identify ways to tweak it for greater accuracy before “going live” with your
entire marketing database.
*Automate
model updating. Through the marketing database, instruct the predictive model to
deploy on a pre-established schedule. The benefits? Minimal maintenance,
regularly refreshed behavioral data and updated predictors so that each time you
target new prospects, you are taking advantage of the most recent data
- and best intelligence.
Predictive
analytics provides publishers with reliable ways to leverage their subscriber
databases to identify and target new subscribers. The tools are now available
for newspapers - it’s time to take the next step and embrace this technology
that will be a key driving force to adapt the newspaper and Web business model.
Jeff
Kaplan is the co-founder and principal of client services for Apollo Data
Technologies, a developer of predictive analytics software to newspapers such as
Seattle Times Co. He can be reached at jeff@apollodatatech.com.
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