After
they're gone
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By Chuck
Moozakis
Editor-In-Chief |
After
attorneys, more barbs are thrown at consultants than any other profession.
Here
is a sampling: A patient was at his doctor’s office after undergoing a
complete physical exam. The doctor said, “I have some very grave news for you.
You only have six months to live.”
“Oh,
doctor, what should I do?” the patient asked. The doctor replied, “Marry a
production plant construction consultant.” “Will that make me live
longer?” “No,” the doctor replied. “It will only seem longer.”
Or
this one, courtesy of Consultants News: “A consultant is someone who comes in
to solve a problem and stays around long enough to become part of it.”
Yuks
aside, hiring a consultant to help you plan your expansion or new-facility
project is no laughing matter. Undoubtedly, consultants play an important role
as they help newspaper production managers better plan their upgrades and new
projects.
But
beware. We’ve heard from more than a handful of vendors, production executives
and others who felt burned after their consultant experiences. A common
complaint: consultants who already have their minds made up regarding which
vendors they will use to construct the project and won’t budge from their
already-conceived lists.
“We’re
running into more and more situations where we can’t even get our equipment
considered because (the consultant) already has his list of favored
suppliers,” one supplier executive told Newspapers & Technology.
Not
only is that vendor losing business, newspapers aren’t being made aware of
that supplier’s technology.
A
consultant’s blinders might be risky enough if it results in a recommended
vendor whose product might be inferior to that of a rival’s, but it’s even
more dangerous if a recommended vendor suddenly disappears or no longer has the
resources to support its equipment as required.
Another
pitfall: Consultants who don’t plan diligently enough before a project begins
to ensure that all of the vendors selected can iron out any differences well in
advance of equipment installation and rigging.
In
today’s diverse operating environment, where newspapers select systems
designed by multiple vendors, such integration is vitally important, if not
necessarily painless.
Ask
Timothy Williams. The production manager at the South Florida Sun-Sentinel in
Fort Lauderdale basically locked his major suppliers in a room to make sure
their assorted postproduction equipment would work seamlessly. After some
arm-twisting, the companies shared code and set up the communications conduits
through which the machines could exchange instructions. The result: a sealed
Sunday insert package that’s winning raves from advertisers, retailers and
subscribers.
Would
that have happened if Williams hadn’t take the initiative and instead relied
solely on an outside consultant? Perhaps. But why take the chance?
Clearly,
consultants aren’t going anywhere soon. For one thing, there are too many
jokes floating around. Second, most do provide invaluable assistance and help
resource-strapped newspapers plan their new facilities and systems. But
production managers also owe it to themselves to make sure they’re indeed
getting what they want and they need, and not merely taking their adviser’s
word on it.
After
all, when the consultant moves on to his or her next job, it’s the newspaper
that owns the responsibility of that consultant’s decisions.
Agree?
Disagree? Wed like to hear from you at letters@newsandtech.com
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