Often, its easy to see how
financial and time constraints work against smaller newspapers making a
successful online presence.
But its worth considering the
unique technical considerations as well, and trying to examine some solutions
that I have seen work, as well as some overblown efforts that are failing as we
speak.
If readers have suggestions about
smaller papers that are meeting the challenge, Id love to hear about it. Lets
face it, its easy to remember www.nytimes.com,
but without a determined search or word-of-mouth, no ones going to find
www.theauburndalepostdispatch.net (not a real paper, by the way).
Raw technical talent
Larger publications often start with
a considerable staff, and, in the early days, many of those staff were often
cannibalized to start the online effort.
Smaller publications may have one or
two people that handle all the computer work, and often theyre so pressed for
time that troubleshooting or developing online applications is the last priority
on their schedule. Many times, smaller papers are far from population centers,
which makes hiring Web-savvy technical talent more difficult.
However, these challenges are
chiefly restricted to the most technical issues involved, such as DNS resolution
and actual administration of the site. Even smaller papers often have graphic
designers who are eager to add another skill to their inventory, and will jump
at the chance to learn Web design and design Web advertising.
Technology capital
Small papers are at a disadvantage,
often using older and less-powerful machines that may not have the horsepower
for modern Web-based applications.
Operating systems and environments
may be mixed, as is often the case where larger chains have gradually absorbed
smaller independent operations. Some papers will be on Apple OS 9, some will be
on Microsoft Windows 95, and some may be using ancient Apple Quadras running
wire-service software. Trying to bring these disparate systems together is a
daunting challenge.
This is a particular challenge with
front-end systems that are often the first step to getting data onto the Web
site: some are homemade, some are generations old and little more than glorified
text editors, and plenty of smaller papers use Quark which has never been
conducive to data extraction. OK, if youre the one in 10,000 people who have
ever gotten Avenue.Quark to fulfill this need, great. For the other 9,999 of us,
we need another solution.
Lack of bandwidth
Larger organizations often have
spare capacity, linking remote locations together with T1 or greater capacity.
Piggybacking Internet operations onto this level of access isnt that
difficult, and often just requires the purchase of incremental increases and
perhaps some additional routers and switches. Even with outsourcing, there still
needs to be a way to upload the content. With mostly text and a few pictures, a
dedicated DSL or cable modem may prove sufficient here. But it will not serve
for hosting, as these consumer-grade connections almost never offer
service-level guarantees that come part and parcel with T1s and higher.
Software
Often perceived to be a cost
barrier, but this is where I truly believe a little ingenuity and, yes, modesty
can win.
There are plenty of organizations
that when the dot-coms were running high, immediately went out and purchased
$100,000 content management systems, never to be within reach of any sort of
reasonable return on investment. A smaller paper could maintain a modest Web
site within spitting distance of free remote hosting for perhaps $50 per
month, a Web layout program like Microsoft Front Page or Macromedia Dreamweaver
(or Notepad if you really want to keep costs down) and Paint Shop Pro for $99.
No, the site isnt going to have
fancy features and youll have to develop or buy an archive application and
update it yourself, but sell ten ads or sponsorships and youll reach
profitability, which is something a lot of sites that have spent a thousand
times the money will never be able to say.
And that is the idea, isnt it?
Hays Goodman is the Webmaster for
Newspapers & Technology and GMToday, a Milwaukee-area portal. He welcomes
your comments, feedback and suggestions for future Tips & Tricks columns.
Write to him at webmaster@conleynet.com
and include your contact information.